f.a.q.s

FREQUENTLY ASKED QUESTIONS
 
how long does it take for custom units to be made?

- because custom orders vary and are based on personal preference and style choice, Proxtensions orders hair for each custom order. Turnaround time is a 21-28 DAYS from when hair ARRIVES to me. if you need your unit before 2 weeks time, you will be charged a $35 fee for SPEED SERVICE

can i provide my own hair?

- yes, clients may drop off or mail in their own bundles if they prefer. Hair must be clean and detangled before sending in. Clients who provide hair are automatically agreeing to Proxtensions terms and conditions regarding wig constructions.

does proxtensions offer installation services?

- yes, proxtensions offers installation services which can be booked through 'book with PXT' 

does proxtensions ship units?

- yes, nationwide. international shipping is available as well.*

can i get a refund or exchange my purchase?

- there are absolutely NO RETURNS, REFUNDS, or EXCHANGES. all sales are FINAL. 

how can i become a brand ambassador?

- BA positions are typically reserved for our loyal clients. contact proxtensionss@gmail.com if you're interested.

*extra charge.

Terms and Conditions

- If you are providing your own hair, Proxtensions is not responsible if the hair does not withstand construction, styling, coloring, etc. If hair is not from Proxtensions, we are not responsible for any wear and tear that may happen after wig has been made (balding lace, shedding, dryness tangling, etc.).
- There are NO REFUND, RETURNS, OR EXCHANGES allowed on any purchases. All sales are FINAL.
- Custom Orders must be paid in full BEFORE we can begin the process.